Safety Secure App Privacy Policy
Safety Secure (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy details how we collect, use, process, and protect personal information when you interact with the Safety Secure app and associated services. By using our app, you agree to the terms outlined in this policy.
1. Purpose and Scope
This Privacy Policy applies to all users of the Safety Secure app, including employees, contractors, clients, and partners who engage with the platform and its services. The policy provides transparency on how Safety Secure, as a Responsible Party under POPIA, handles and protects personal information.
2. Personal Information We Collect
Safety Secure collects the following types of personal information as required to provide our services: – Identity Information: Name, identity number, job title, and company affiliation.
– Contact Information: Email addresses, phone numbers, physical addresses, and other contact details.
– Account Information: Username, password, and unique identifiers to manage user accounts and access. – Device and Technical Information: IP addresses, device identifiers, browser type, and operating system data.
– Service Usage Data: Information about interactions within the app, such as inspection data, reports, timestamps, and activity logs.
– Financial Information: Payment details, transaction records, and billing addresses for processing subscriptions and payments.
– Location Information: Location data (if applicable and with explicit consent) to enhance app functionality, such as site-based inspections and GPS-based services. Sensitive information (e.g., biometric or health data) is not collected unless specifically required, in which case we will obtain your explicit consent.
3. Purpose of Data Collection
We collect and process personal information to support the following purposes, ensuring compliance with POPIA’s requirement of lawful, specific, and limited processing:
– Service Provision: To provide, maintain, and improve Safety Secure services, including inspections, reporting, and data management.
– Account Management and Authentication: To register, authenticate, and maintain secure user access.
– Customer Support and Communication: To respond to inquiries, provide customer support, and deliver service-related communications.
– Billing and Financial Transactions: To process subscription fees, manage billing, and facilitate secure payments.
– Compliance and Legal Obligations: To meet regulatory requirements and legal obligations, including data protection laws.
– App Improvement and Security: To analyze app usage, troubleshoot issues, and enhance the security and functionality of the app.
– Marketing and Updates (Optional): To inform users about updates, promotions, and new services, with the option to opt-out of non-essential communications.
4. Lawful Basis for Processing
Safety Secure processes personal information based on the following lawful grounds under POPIA:
– Consent: For activities such as marketing communications and location-based services, we rely on your consent, which can be withdrawn at any time.
– Contractual Necessity: To fulfill our contractual obligations with users, including service access and customer support.
– Legitimate Interest: To improve app functionality, enhance security, and pursue business interests, ensuring these do not infringe on user rights.
– Legal Compliance: To comply with South African laws and regulations, court orders, and legal obligations.
5. Data Retention and Destruction
Safety Secure retains personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
– Operational Retention: Personal data is retained while users remain active on the app or for as long as legally required for record-keeping purposes.
– Inactive Accounts: Personal data associated with inactive accounts will be deleted or anonymized after a specified period unless required for legal compliance or legitimate business interests.
– Secure Destruction: When no longer needed, personal information is securely destroyed or anonymized to ensure confidentiality and compliance with POPIA
6. Disclosure of Personal Information
Safety Secure may disclose personal information to third parties in the following circumstances:
– Service Providers and Partners: To third-party vendors who assist with app functionality, such as cloud storage, IT support, and payment processing. We ensure these parties are POPIA-compliant and adhere to stringent data protection standards.
– Legal and Regulatory Disclosures: In response to legal obligations, court orders, or regulatory requests to comply with South African laws.
– Business Transfers: If Safety Secure undergoes a merger, acquisition, or sale of assets, your data may be transferred under the same privacy protections.
– User Consent: For specific disclosures not covered by this policy, we will seek your explicit consent before sharing your data.
7. Security Measures
Safety Secure implements robust security protocols to protect your personal information from unauthorized access, loss, or alteration, in compliance with POPIA’s security safeguards.
– Data Encryption: Personal data is encrypted during transmission and at rest to prevent unauthorized access.
– Access Control: Only authorized personnel have access to personal information, with strict role-based permissions.
– Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
– Incident Response: In the event of a data breach, we have a response plan to promptly address and mitigate any impact, notifying affected individuals as required by POPIA.
8. Your Rights Under POPIA
In line with POPIA, you have specific rights concerning your personal information:
– Right of Access: You may request access to your personal information and obtain details on how it is processed.
– Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal data.
– Right to Object: You may object to the processing of your information, particularly for direct marketing or based on legitimate interests.
– Right to Withdraw Consent: For data processing that requires consent, you may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.
– Right to Erasure: In certain circumstances, you may request that we delete your personal information.
– Right to Complain: If you believe that we have not handled your information in accordance with POPIA, you may lodge a complaint with the Information Regulator of South Africa.
9. Cross-Border Data Transfers
Safety Secure may transfer personal information to service providers located outside South Africa. We ensure that these providers adhere to data protection standards comparable to POPIA. In instances where data protection may not align with South African standards, Safety Secure will obtain explicit consent from users before transferring data internationally.
10. Use of Cookies and Similar Technologies
The Safety Secure app may use cookies or similar technologies to improve app functionality and user experience. By using the app, you consent to the use of cookies and tracking technologies as outlined here.
11. Policy Updates and Notifications
Safety Secure reserves the right to amend this Privacy Policy at any time to ensure compliance with POPIA and adapt to changing business practices. Continued use of the app following updates constitutes acceptance of the revised terms.
12. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or POPIA compliance, please contact us at:
– Email: support@safetysecure.co.za
– Phone: 064 541 0377
– Address: 8 Pieter Street, Highveld, Centurion, South Africa
Effective Date: 11 November 2024
This Privacy Policy represents Safety Secure’s dedication to data protection and compliance with POPIA, ensuring that your personal information is managed responsibly and securely.